File download is interrupted and ends up in a partial file. What could be the reason?
Some of the most common reasons are
- Insufficient space at the location where the file is being downloaded to.
- Some SFTP client libraries are unable to handle packets out of order and the file download stops after a certain size. As a workaround, you can set the QueueDepth/queue_size to 1 which will force the packets to arrive in order. This may slowdown the overall file download operation when downloading very large files.
Is it recommended to connect to the hostname or IP addresses directly for SFTP connectivity?
It is recommended to connect to the hostname referenced in Section 3: Environment and Connectivity
Is file archive supported for all the access methods?
Yes, files uploaded through any of the supported access methods, SFTP, HTTPS, S3 Direct, and FINRA Gateway Upload application gets archived for 30 days.
Can I download files from archive sub-space?
Yes, a user with right entitlement can download file available in the archive sub-space
Can I use S3 multipart upload?
Yes. You can find the latest AWS documentation here - https://docs.aws.amazon.com/AmazonS3/latest/dev/uploadobjusingmpu.html
How can I renew the AWS S3 access token after it expires?
You have to call the S3TransferToken API from fileX again to get the new access token.
Is tracking API supported for files uploaded through all the access methods?
Tracking API from fileX is only supported for upload requests made through HTTP REST APIs.
Why I am getting Not Found 404 Error Code when I make tracking API request?
It is a standard HTTP Response Code you get when the tracking ID provided in the API request is either invalid or older than 90 days
Can some users within the same firm use SFTP and other APIs?
Yes. fileX service experience will be consistent across all the supported methods. Same files will be available in all the supported methods.
Do I need to provide authentication headers again when making call to pre-signed URL to download the file?
No. You do not have to provide the authentication details again to download the file. URL is pre-signed and valid for 1 minute following the GET request. Please make sure to initiate the download request within the 1 minute time limit. If you try to download after the expiration time, the download operation will fail with error message similar to below.