Do I need to provide authentication headers again when making call to pre-signed URL to download the file?
No. You do not have to provide the authentication details again to download the file. URL is pre-signed and valid for 1 minute following the GET request. Please make sure to initiate the download request within the 1 minute time limit. If you try to download after the expiration time, the download operation will fail with error message similar to below.
Which coding/scripting languages are supported when calling HTTPS REST API endpoints?
Any client language can be used to call fileX API endpoints as long as the requests are valid REST calls.
Can I make a POST request to download the file?
No, fileX only supports GET method to download the file
My SFTP session is timing out during file transfer. What could be the issue?
This could happen due to network related issues at your end, please check with your network support to ensure proper outbound data traffic flow. If you are still getting this error, please contact FINRA support team to troubleshoot.
Why am I getting 'Too Many Connections Error' with SFTP method?
You may have too many concurrent connections opened to fileX. Make sure your connections are terminated gracefully after successful upload/download operations. As a good practice avoid frequent connections to check for a file, only connect at the expected file availability time. Contact the respective FINRA Application to know the expected file availability time/s.
How can I check the health of fileX service status?
You can check the status of the fileX service through the below health check URL: https://filex.finra.org/health.
I am currently transferring files through other FINRA SFTP systems and have provided IP’s to whitelist in the past. Do I need to request to whitelist lP Addresses again to use fileX?
No, FINRA will retain the previously whitelisted IP address for fileX service also.
I am getting network connection errors while trying to connect to fileX and perform file transfer operations using SFTP. What could be the issue?
Network connection errors may occur because IP Address or DNS names are not whitelisted by either your network/firewall department or FINRA’s network/firewall department. Please ensure you have whitelisted fileX SFTP IP addresses as required and verify outflow of traffic at your end. Inform FINRA of your outgoing IP address (internet routable IP addresses) so it could be whitelisted on FINRA’s side (see also question 22) by contacting FINRA support team.
My connection got disconnected while I was uploading the file, what should I do now?
You may still see the file in the folder but it is highly recommended to upload the file again. fileX must receive a successful upload complete status from client applications before it starts processing file(s). When re-uploading the same file, name sure the file name is not changed.
Does fileX SFTP support SSH Keys?
Yes, fileX does support SSH Keys